At One Stop Honey, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make the process as easy as possible.
RETURNS & REFUNDS
- Return Window: We accept returns within 30 days of the delivery date.
- Condition: Items must be returned in their original, unopened condition.
- Eligibility: This return policy applies to orders placed within the United States and worldwide.
RETURN SHIPPING COSTS
- United States: The buyer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
- Worldwide: International customers are also responsible for return shipping costs. Please ensure the package is securely packed to avoid any damage during transit.
START A RETURN
- Contact Us: Before returning an item, please contact our customer service team at onestophoney@gmail.com with your order number and reason for return.
- Receive Authorization: Our team will provide you with return authorization and instructions on how to return your item.
- Ship the Item: Pack the item securely and ship it to the address provided in the return authorization. Please include a copy of the original invoice or order confirmation.
REFUND PROCESS
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that original shipping charges are non-refundable.
EXCHANGES
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
NON-RETURNABLE
- Certain items, such as perishable goods or custom orders, are non-returnable. Please refer to the product description for specific details.
NEED ASSISTANCE?
- If you have any questions or need help with your return, please don’t hesitate to reach out to our customer service team at onestophoney@gmail.com